AI for CX ROI Calculator
If you're paying per ticket (not per resolution) for an AI support agent you're getting ripped off.
Let's calculate the real cost of AI.
We'll compare a pay-per-ticket solution to Lorikeet.
If you don't know what to input, just stick with defaults. If you don't know what to input, just stick with defaults.
Tickets per month
How many tickets do you get on average?
Cost per ticket
How much does your pay-per-ticket solution charge?
Tickets solvable by AI
CSAT: AI resolutions
Average CSAT for tickets successfully resolved by AI.
CSAT: AI failures
Average CSAT for tickets failed by AI.
Summary of ROI with Lorikeet.
Good:bad AI interactions
Maximize quality interactions
At Lorikeet we try to maximize the ratio of good AI interactions to bad, and then scale up how many tickets the AI attempts as we improve its training together. It's *much* better for your customers.
CSAT score
It's a win/win situation
Other AI agents will attempt every ticket, only to fail at most of them. And that sucks for your customers. Lorikeet only engages when it's confident it can help and will escalate it can't. Everyone wins
Cost per resolution
Our incentives are aligned
When you only pay for successfully resolved tickets and are not charged for every failed AI interaction, Lorikeet delivers substantial cost savings compared to pay-per-ticket solutions. It's better for you. And it's better for your customers.
Total cost
Stop paying for every ticket
If you are paying per ticket (not per resolution), you're getting ripped off. Lorikeet is priced per resolution. How do we navigate ambiguity about the definition of "resolved"? We give our customers full discretion: any ticket they don't like they don't pay for.
